Accessible Airports - Phoenix Sky Harbor Airport
Arizona's Main International Airport Accommodates Disabled Travelers
Aug 25, 2008
One of the Southwest’s busiest airports, serving 110,000 daily passengers on 1,500 total flights, PHX serves the traveling needs of passengers using wheelchairs, and those with sensory impairments.
Phoenix Sky Harbor International Airport Accommodations for Persons with Wheelchairs
In addition to ADA-compliant construction (curb cuts, automatic doors, ramped access to all lobbies and gates), PHX has:
- Wheelchair-accessible telephones, ATMs, restrooms, and drinking fountains throughout the airport
- Lift equips on all PHX inter-terminal buses
- Designated curbside (loading/unloading only) and garage parking spaces for vehicles displaying disability plates, placards, or decals
- Wheelchair Availability:
- Inbound passengers needing a wheelchair on arrival should notify the airline when checking in and tell a flight attendant during the flight.
- Outbound passengers can request a wheelchair from a Sky Cap at the curb, or from the airline on the terminal’s ticketing level.
Check with the airline for the proper way to carry power chair batteries.
When making any travel reservations, tell providers about the disability accommodations needed and whether the traveller has a guide dog, wheelchair, or oxygen.
Phoenix Sky Harbor International Airport Accommodations for Sensory Impaired Passengers
Paging Assistance Locations (PALs)
Phoenix Sky Harbor International Airport is the first in the world to provide Paging Assistance Locations where disabled travelers can send and receive messages. Names of people being paged are announced on speakers inside the terminal and displayed on monitors throughout the airport. Messages can be sent using a touch screen, braille-enhanced keyboard, telephone handset or headset, or an EZ access device for those with limited hand mobility. Instructions are available in English, Spanish or German.
Phones for the Hearing Impaired
Hearing aid compatible, amplified, and text telephones (TTY) are available in each PHX terminal. TTY pay phones are located on each level and baggage claim in Terminals 2, 3, and 4.
Local Relay number 800.367.8939
Aviation staff 800.781.1010
Braille Menus
Braille menus are available upon request at restaurants in Terminals 3 and 4 and in the Lounge in Terminal 2.
Guide Dog Relief Parks
Dogs may take a restroom or water break at the “Paw Pad” west of Terminal 3 or the “Bone Yard,” in Terminal 4. Each provides a fenced area, water spigots and bowls, and “mutt mitts” for cleaning up after the dog.
Adult Changing Stations
An adult changing station has been installed in Terminal 2 and another one is under construction in Terminal 3 in family restrooms designed to provide people with disabilities, and their caretakers if necessary, a comfortable and private location to change clothing or disposable undergarments.
Accessible Transportation from PHX to Downtown Phoenix
Phoenix Transit Bus #13 provides lift-equipped transportation to and from the airport. Free Bus Books with routes and schedules are available at any airport Information Desk.
Phone: 253.5000
TTY: 261.8208
The Super Shuttle, a shared ride fare service, is lift equipped.
Phone: 244-9000 (800.331.3565 outside Arizona)
TTY: 602.243.7786
Dial-A-Ride serves people with disabilities (and seniors) seven days a week, 7 a.m. to 7 p.m.
Phone: 253.4000
TTY: 800.367.8939
Some area hotels provide free transportation to and from PHX. Courtesy phones are located next to baggage claim at each terminal.
Note: In December 2008, Phoenix's METRO Light Rail will run a free shuttle bus between PHX and the 44th St./Sky Harbor station. The proposed Sky Harbor Airport Automated People Mover will eventually replace the shuttle.
Wheelchair-accessible Van Providers:
Wheelers, Inc.: 435.9500 (800.456.1371 outside Arizona)
Wheelchair Van Rental: 800.422.7382
Accessible Rental Cars
Rental Cars with Hand Controls are available from Avis and Hertz at no extra charge. Avis recommends 24 hours notice; Hertz requests 48.
Toll-free TTY Rental Car Reservation Numbers:
- Avis 800.331.2323
- Budget 800.826.5510
- Hertz 800.654.2280
- National 800.328.6323
Major Airline Service:
- US Airways (primary hub): Terminal 4
- Southwest Airlines: Terminal 4
- British Airways: Terminal 2
Phoenix Sky Harbor International Airport
3400 East Sky Harbor Boulevard
Suite 3300
Phoenix, Ariz. 85034
602.273.3300
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